The CodyChat Tickets addon adds a complete support ticket system to your community platform. Users can submit support requests, track their status, and communicate with your support team - all without leaving your CodyChat site. This is essential for communities that offer premium memberships, sell products, or need to provide user support.

Key Features

• Ticket Creation: Users can submit tickets with category, priority, and description.
• Department Routing: Automatically route tickets to the appropriate department.
• Priority Levels: Set ticket priority (low, medium, high, urgent).
• Status Tracking: Track ticket status (open, in progress, resolved, closed).
• Staff Responses: Support staff can reply with private or public notes.
• Email Notifications: Notify users and staff of ticket updates via email.
• Knowledge Base: Create FAQ articles to reduce ticket volume.

Perfect For

• Premium chat communities with paid memberships
• Websites offering customer support through chat
• Gaming communities needing player support
• Educational platforms with student inquiries
• Any community that needs organized user support

Addon Details

Version: 1.0
Compatibility: CodyChat 2.0+
Type: Premium Addon
License: Lifetime, no recurring fees